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What we will use your personal information for

We will only use your personal information for:

  • providing products and services
  • administration and customer services
  • fraud prevention
  • research and analysis
  • legal and regulatory reasons, and
  • We will keep your information for a reasonable period of time for these purposes.

You have the right to ask for a copy of the information that we hold about you. We are entitled to charge you a small administrative fee for giving it to you.

Where we may get your personal information from

We may get personal information from you, your financial adviser or from other sources—for instance your doctor.

Who we will share your personal information with

We may share information about you solely for the purposes listed above in “What we will use your personal information for”. We will only share this information with certain named third parties. These parties are:

Our current auditors from time to time (the identity of which can be provided on request)
our list of insurers, where we have made an application on your behalf (a list of these insurers can be provided on request)
our third-party service providers, your financial adviser, unless you have made a confidential application
legal and regulatory bodies
We may give copies of medical information we obtain about you to your own doctor.

Giving us information about another person

If you give us information about another person, you confirm that they have given you the authority to consent to the processing of their personal data. You also confirm that you have informed them of our identity and the purposes for which we will use their personal data.

Monitoring and recording telephone calls

We may monitor and record telephone calls and keep the recordings. This is to make sure we have an accurate record of your instructions and for use in training and quality assurance.

If you would like more information about how we will use your personal information or you would like to choose how you get marketing communications from us, you can:

phone us on 0845 053 3404 (calls at local rate)
email us on
write to us at The Insurance Service , 14 West Road, Prestwich, Manchester M25 3FB
Data Protection Act No: Z8940712